Privacy Policy

Who we are

riddimBank is a sole proprietorship operating from Solana Beach, California. This policy covers riddimbank.com and our Store, ReggaeStems (reggaestems.com), and everything you do on them — browsing, subscribing, buying, downloading, and getting in touch.

What we collect

When you subscribe. Your name and email address. Your payment is handled by Stripe, and we never see or store your card number — we keep only the customer identifier Stripe gives us so we can match a payment to your account.

How you found us. When you subscribe, we record which link or ad brought you — the campaign tags in the link (such as utm_source, or the click identifiers Google and Facebook add), the page you first arrived on, and the website that sent you, but never that site's full address. We also keep the country and state from your billing details. We use this to see which of our marketing brings subscribers, and we do not sell it or share it with anyone.

When you buy on our Store. Your name and email address, so we can email you the download link and your licence. As with subscriptions, the payment is handled by Stripe and we never see your card number. If you make an offer, we also keep what you offered and any message you write.

When you get a free riddim. Your first name and email address, so we can send it. Signing up for it also adds you to our newsletter, as the sign-up form says.

When you use the site. Which sample banks you redeem, your credit balance, and when you generated download links.

When you contact us. Whatever you put in the form, plus the page you sent it from, your browser and screen size. That technical detail exists so a problem can be reproduced without a round of questions.

Automatically. Your IP address, recorded for rate limiting and to detect download links being shared in bulk. This is the most sensitive thing we hold and it is the thing we keep for the shortest time — see how long we keep things.

We do not ask for your date of birth, your address beyond what Stripe needs for billing, or anything about you that the service does not require.

Why we collect it

To run your subscription and give you what you paid for; to answer you when you write to us; to stop abuse; and to meet our tax and accounting obligations. We do not sell your data, and we do not share it for anyone else's advertising.

Who else sees it

Only the companies we need to run the service, and only the part each one needs:

• Stripe (including Link, its checkout service) — payments, subscriptions and sales tax
• Google Firebase — hosting, sign-in, and the database your account lives in
• Mailgun — sending email to you
• UseInbox — our mailing list, if you joined it. You join it by signing up for a free riddim, or by ticking the “news and deals” box when you buy or make an offer on our Store. We never add a buyer who did not tick the box. Every newsletter has an unsubscribe link.
• Freshdesk — support conversations
• Algolia — the search on the browse page
• Sentry — error reports when a page breaks, so we can fix it
• Google Analytics — see cookies and analytics
• Microsoft Clarity — see cookies and analytics

If you order one of our services, two more may be involved: NoteTracks, where a Mix Review’s comments sit on your song in a private review space, and Trafft, the booking service that holds a call or session appointment.

Cookies and analytics

Some storage on your device is necessary for the site to work at all — staying signed in, and remembering what is in your cart. That is not optional and there is nothing to consent to.

Beyond that we use Google Analytics, to understand how people find and move around the site. It is not necessary, and it does not load until you agree.

If you agree, we also use Microsoft Clarity, which shows us how visitors use our pages: where people click and how far they scroll, and short recordings of visits with anything you type hidden. It helps us find what is confusing or broken. It never runs on your account, portal or admin pages, and it does not load until you agree.

Our free-riddim offer is shown by our own website, not by an outside service. So that it does not keep appearing, your browser keeps a small note on your device of when you last saw it and whether you signed up. That note stays on your device and is never sent to us or anyone else.

If you agree, we also remember on your device where your first visit came from — for up to 90 days — so that if you subscribe later we know which link or ad brought you. If you decline, nothing is remembered; if you arrive on our pricing page from a tagged link, that link's tags still go with your order, because they are in the address you clicked rather than stored on your device.

If something on a page breaks, your browser sends us an error report through Sentry: what went wrong, on which page, and which browser you were using. Before it is sent, the report is stripped of anything after a ? in web addresses and of email addresses, and your IP address is not kept. It stores nothing on your device and is not used to follow you around the site, so there is nothing to consent to.

We do not use advertising or retargeting trackers.

How long we keep things

• Your account and what you redeemed — for as long as you have an account. Your redeemed sounds stay yours even if you cancel, so the record of them stays too.
• Payment records — seven years, because tax rules require it.
• Support conversations — while they are useful, so we are not asking you to explain the same thing twice.
• IP addresses — 90 days, then deleted. The record of what happened is kept; the address is not. Exception: when you sign an agreement with us, the IP address is kept with that signed agreement as proof of signing, for as long as the agreement is kept.
• How you found us — if you subscribe, it stays with your account. A visit to our pricing page that never became a subscription is deleted after 90 days.

Your rights

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Deleting your account means losing access to sounds you have redeemed, so we will make sure that is what you meant before doing it. Some records — payments, mainly — we have to keep even after an account is closed.

Ask through the contact form and pick Something else. We answer these within 30 days.

Age

riddimBank is for people 18 and over. We do not knowingly collect anything from anyone younger, and if we find that we have, we delete it.

Changes

If this policy changes in a way that matters, we will say so on this page and update the date at the top. Carrying on using riddimBank after that means the new version applies.

Getting in touch

Use the contact form. If the form itself is broken, email support@riddimbank.freshdesk.com.